Find out how we're working with you
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Our new Customer Involvement Strategy highlights how we’re working with you to create homes and communities we can all be proud of. It sets out how we’ll listen to your feedback and act on it to improve our services and inform decision making.
Visit our website for more information on our Customer Involvement service and the different ways you can get involved. |
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Meet our Customer Involvement team |
We have a dedicated Customer Involvement team – making sure we offer you opportunities to influence and improve how we provide our housing services.
Whether you complete a survey, take part in one of our service improvement groups, or join our resident board, your feedback and insight can help us to be a better landlord.
Find out more about the team working with you to help us shape the way we work. |
Working with you before making changes to our services |
Following feedback through our Customer Involvement team, we’ve reviewed our car parking service.
Find out more about how the team worked with customers, using their feedback to shape improvements. |
We’re focusing on vulnerability |
To ensure that we provide the best possible service to all our customers, we’ve created a new Vulnerability team – created to support our vulnerability policy.
Along with our Customer Involvement team, our Vulnerability team worked with our customer focus group, on how we train colleagues around vulnerability.
Find out more about our Vulnerability team and watch our customer stories. |
Keeping you safe - please don’t use gas cylinders in your home |
Keeping you, your home, and your neighbours safe is our priority. As set out in your tenancy agreement, please don’t use or store gas cylinders in your home.
If you do have a gas cylinder in your home, please make arrangements to have it removed immediately. If you need gas cylinders for medical purposes, please use them strictly in accordance with the manufacturer’s instructions.. |
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The Hyde Group comprises of Hyde Housing Association Ltd (parent company),
Hyde Southbank Homes Ltd, Hillside Housing Trust Ltd and Martlet Homes Ltd.
Registered office: The Hyde Group, 30 Park Street, London, SE1 9EQ.
Community Benefit Society Number 18195R.
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