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We’ve changed the way we manage your homes and estates to be closer to you and the communities we serve. Our Neighbourhoods and Specialist Housing Service puts you at the heart of everything we do, while making sure your homes and neighbourhoods are safe.
Over the past year, we’ve introduced new ways to support you: from introducing our Neighbourhood Officer roles, and our accompanying ‘Find my Neighbourhood Officer’ look-up tool; to dedicated later living and supported housing schemes. By creating a more localised service with new neighbourhoods, we’re making a real difference.
We have:
- Strengthened local presence: Our Neighbourhood Officers sit at the heart of our communities. We’ve increased the number of neighbourhoods from 37 to 55. Each neighbourhood now has an average of 750 homes - a third fewer than before - meaning our teams spend more time in your community
- Improved customer support: through our Specialist Housing team, we’ve provided targeted support to our customers living in specialist housing. Whether it’s supporting older residents in their homes, providing digital training, or working closely with local agencies to provide tailored services
- Ensured safe, well-maintained homes: Over the past year, we’ve completed thousands of inspections, health and safety checks and repairs and building safety improvements to ensure you are safe.
Keep reading this newsletter to find out more about the changes we've made. |
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Bringing services closer to you |
A year ago, we set out on a mission to improve the way we manage our homes and the services we provide to you.
Based on customer feedback, we introduced our Neighbourhoods and Specialist Housing service – a customer-first approach designed to bring us closer to you, and better meet your needs.
Twelve months on, we’re proud to reflect on the impact this change has had. From providing more tailored support to delivering local solutions, our teams have been working hard to enhance the way we deliver services to you.
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Find your Neighbourhood Officer |
Use our new look up tool, to find out who your Neighbourhood Officer is and how they can support you. All you need to do is put your postcode in! |
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We want to keep you safe - please give us access to your home |
Our priority is making sure that you and your home are safe. That’s why it’s important that you let us and our contractors into your home to carry out essential health and safety checks.
Over the past year, we’ve completed thousands of inspections, repairs and building safety improvements.
Allowing us and contractors access to your home for these checks is important for keeping you, your household and neighbours safe. These checks, including gas safety inspections, fire door checks, electrical testing and property surveys, help us identify and fix potential risks before they become serious issues.
Regular inspections are also a legal requirement, ensuring your home meets the highest safety standards.
By working together and providing access when needed, you’re playing an important role in maintaining and safe neighbourhood for everyone.
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Supporting independence and comfort in later life |
We've increased the number of officers in our schemes, to make sure our more vulnerable customers receive the support they need, while ensuring a regular Hyde presence.
From lifelong friendships continuing to thrive at Hardwick Court in Erith, to Christmas celebrations at The Oysters in Whitstable, find out more about dedicated support at two of our later living schemes.
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The Hyde Group comprises of Hyde Housing Association Ltd (parent company),
Hyde Southbank Homes Ltd, Hillside Housing Trust Ltd and Martlet Homes Ltd.
Registered office: The Hyde Group, 30 Park Street, London, SE1 9EQ.
Community Benefit Society Number 18195R.
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